BEAROUT Support
Last updated: July 26, 2026
We answer within 1–2 business days. Email hello@markstudios.com with what happened and, if it is about a purchase, which pack you bought.
My purchase didn't arrive
Open the gem shop (tap the 💎 counter, top left) and tap restore purchases. Gems from a completed purchase credit instantly. If Apple shows the payment went through and gems are still missing, email us and include your Apple receipt.
How do refunds work?
All payments are processed by Apple, so refunds go through them: reportaproblem.apple.com.
How do I move my save to a new phone?
Stats panel › SAVE CODE copies your full save to the clipboard. On the new device use IMPORT and paste it. Keep the code somewhere safe — there is no cloud backup.
A video reward didn't pay out
Rewards only pay when the video finishes. If one finished and did not pay, force-quit the app and try again; daily limits reset at midnight. Still broken? Email us.
The game feels slow on my phone
Settings (⚙️, top right) › Low graphics. The game also lowers effects automatically when it detects a slow device.