Support
We're here to help with any issues.
Getting Help
If you're experiencing issues with any NoSleepLab app, here are the best ways to get support:
For direct support, email us at support@nosleeplab.com. Please include:
- The app name and version
- Your macOS version (e.g., macOS 15.3)
- A description of the issue
- Steps to reproduce the problem, if applicable
We typically respond within 24–48 hours.
GitHub
For open-source apps, you can report bugs or request features through GitHub Issues on the relevant repository at github.com/nosleeplab.
Common Issues
App won't open / "damaged" warning
If macOS says the app is damaged or can't be verified, open Terminal and run: xattr -cr /Applications/AppName.app then try opening it again.
Permissions not working
Some apps require Accessibility, Screen Recording, or other permissions. Go to System Settings > Privacy & Security, find the relevant category, and ensure the app is toggled on. You may need to restart the app after granting permissions.
App not appearing in menu bar
If a menu bar app isn't visible, it may be hidden behind the notch on newer MacBooks. Try quitting and relaunching the app, or check System Settings > Control Center for menu bar options.
System Requirements
All NoSleepLab apps require macOS 13 (Ventura) or later, unless otherwise noted. Some apps may require macOS 14 (Sonoma) or later. Check the individual app description for specific requirements.